SleepBalance Shipping Policy

At SleepBalance, we are committed to providing reliable and fast worldwide shipping, ensuring you receive your order with care and quality every step of the way.

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Order Processing

After placing your order, it will be carefully checked and prepared at our fulfillment center. We inspect each item to ensure quality and, if applicable, pre-charge any rechargeable components so your SleepBalance device is ready to use upon arrival.

Processing time: 1–3 business days.

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Shipping & Delivery Times

Once your order has been dispatched, you will automatically receive a Track & Trace code to follow your shipment in real time.

Typical delivery times:

• Netherlands, Belgium, Germany: 4–6 business days

• Rest of Europe / United States / Canada / Australia: 4–7 business days

Important:
Shipping times do not include potential customs delays or extended processing during peak seasons such as New Year, Black Friday, and Valentine’s Day.

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Shipping Costs

We offer secure, Track & Trace shipping for a flat rate:

• Netherlands: Express Shipping — $4.95

• Belgium: Express Shipping — $4.95

• Germany: Express Shipping — $4.95

• Rest of Europe: Express Shipping — $4.95

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Order Changes & Cancellations

If you wish to modify your order, please contact us as soon as possible at support@sleepbalance.com.

We will do our best to accommodate changes, but please note that processing begins immediately after your order is received, so adjustments may not always be possible.

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Contact Us

If you have not received your order within the expected delivery time, or if you have any other questions, feel free to reach out:

📧 support@sleepbalance.com
🕒 Customer Support Hours: Monday–Friday, 8:00 AM – 5:30 PM
Average response time: within 24 hours