Refund Policy

SleepBalance Refund Policy

At SleepBalance, we want every customer to feel confident and satisfied with their purchase. If you are not fully happy with your order, we are here to help. Please review the policy below to understand how refunds and returns are handled.

Eligibility for Refunds

You may request a refund for the following reasons:

1. Defective or Damaged Product

If your SleepBalance wristband arrives defective or damaged:

  • We will send a free replacement immediately.

  • If a replacement also arrives defective, you are eligible for a full refund.

2. Incorrect Item Received

If you receive the wrong item:

  • We will replace it free of charge, or

  • Issue a full refund if preferred.

3. Change of Mind / Not Wanted Anymore

If you no longer want the item:

  • You may return it within 100 days of delivery.

  • Return shipping costs are the customer's responsibility.

  • Item must be unused and in original condition.

4. Does Not Fit / Incorrect Color

If you ordered the wrong size or color:

  • Exchanges or returns are accepted within 100 days.

  • Return shipping costs are the customer's responsibility.

5. Other Situations

If your case does not match the above, contact us — we will work with you to find a fair solution.

How to Request a Refund

Step 1 — Contact Us

Email support@sleepbalance.com within 100 days of receiving your order.
Include:

  • Order number

  • Reason for return

  • Photos (if damaged or defective)

Step 2 — Approval & Return Address

Our customer service team will confirm your eligibility and provide the correct return address.

Step 3 — Ship the Item

Once approved:

  • Send the return within 5 business days

  • Use tracked shipping

  • Share the tracking number with our team

Step 4 — Refund Processing

After receiving and inspecting your returned item:

  • Refunds are processed within 5 business days

  • Issued via the original payment method

Non-Refundable Items

Refunds are not possible for:

  • Pre-ordered items

  • Used items or items not in original condition

  • Unauthorized returns (those not approved by customer service)

Products Damaged During Delivery

If your order arrives damaged:

  1. Take clear photos of the damage and packaging

  2. Email them to support@sleepbalance.com within 5 days

  3. A free replacement will be sent

  4. If the replacement also has issues, you receive a full refund

Important Notes

  • All returns must be approved before sending

  • Unauthorized returns cannot be processed

  • Return shipping costs are non-refundable (unless the product was defective or incorrect)

Contact Us

📧 support@sleepbalance.com
🕒 Monday–Friday, 8:00 AM – 5:30 PM
⏱ Average response time: 24 hours